REFUND POLICY

Effective date: July 27, 2026

This Refund Policy applies to all subscriptions and purchases of Synchronicity.

1. GENERAL NO-REFUND POLICY

Except where required by applicable law or determined otherwise by Synchronicity, all purchases and subscription payments are final, non-refundable, and non-exchangeable.

Because Synchronicity is a digital service made available immediately after purchase, refunds are not provided for:

• change of mind;
• failure to use the service;
• accidental purchases caused by the customer;
• dissatisfaction with interpretations, calculations, scores, forecasts, or other generated content;
• failure to cancel a subscription before its renewal date;
• partial or unused subscription periods;
• differences between personal expectations and the features described on the website;
• temporary interruptions, maintenance, or minor technical issues that do not materially prevent access to the service.

Nothing in this Policy excludes or limits any mandatory rights that cannot lawfully be waived.

2. DIGITAL SERVICE AND IMMEDIATE ACCESS

Access to Synchronicity is normally provided immediately after payment.

To the extent permitted by applicable law, and where the legally required consent and acknowledgement have been obtained, the customer requests immediate performance of the digital service and acknowledges that the applicable statutory right of withdrawal may be lost once access or performance begins.

3. SUBSCRIPTION CANCELLATION

Subscriptions renew automatically unless cancelled before the next billing date.

Customers may cancel their subscription through the subscription-management tools made available by Synchronicity or by contacting support.

Cancellation prevents future renewals but does not normally generate a refund for the current billing period. Access will remain available until the end of the period already paid for, unless access is suspended or terminated because of fraud, misuse, a chargeback, or a violation of the Terms of Service.

No prorated refunds or credits are provided for unused portions of a subscription, except where required by law or approved by Synchronicity.

4. EXCEPTIONAL CIRCUMSTANCES

A refund may be considered where:

• the customer was charged more than once for the same purchase;
• a material technical defect persistently prevents access to the purchased service;
• the service was materially misrepresented;
• the transaction was unauthorized or fraudulent;
• a refund is required by applicable consumer-protection law; or
• Synchronicity determines, at its discretion, that a refund is appropriate.

Before requesting a refund for a technical problem, the customer must provide sufficient information to allow the issue to be investigated and must give Synchronicity a reasonable opportunity to resolve it.

Submitting a request does not guarantee that a refund will be approved.

5. REFUND REQUESTS

Payments for Synchronicity are technically processed by Stripe.

Refund and billing requests may be submitted:

• through any subscription-management link made available by Synchronicity; or
• by contacting Synchronicity at [INSERT SUPPORT EMAIL].

Customers should include the email address used for the purchase, the transaction details, and a clear explanation of the request.

Approved refunds will be returned through the original payment method whenever possible. Processing times depend on Stripe, the payment provider, and the customer's bank.

6. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Synchronicity before initiating a chargeback or payment dispute.

Where a chargeback, payment reversal, or suspected fraudulent transaction occurs, access to Synchronicity may be suspended while the matter is investigated.

Nothing in this section limits any lawful right to dispute an unauthorized or invalid transaction.

7. LOCAL CONSUMER RIGHTS

Some countries provide consumers with mandatory cancellation, withdrawal, refund, conformity, or digital-service rights.

Where such rights apply and cannot legally be waived, those rights take precedence over this Refund Policy. This Policy does not limit rights concerning services that are materially defective, not as described, or not supplied as agreed.

8. CHANGES TO THIS POLICY

Synchronicity may update this Refund Policy from time to time. The version published at the time of purchase will normally apply to that transaction, subject to applicable law.

9. CONTACT

Synchronicity

Operated by: [INSERT LEGAL NAME OR REGISTERED BUSINESS NAME]

Support email: [INSERT SUPPORT EMAIL]

Website: [INSERT FINAL WEBSITE DOMAIN]